What is the process when there is an issue with an order or award selection?

CoreCentive handles any issues with regard to awards. If an employee receives a gift that is damaged, they simply email or call customer care and we handle it from there. We will issue return labels and send out a replacement item or reissue credits for that employee...

What is your return policy for award items?

If an employee receives a gift that is incorrect or broken or the wrong size or they feel it is not up to standard based on the picture, they can contact customer care and we will facilitate a return / exchange. When an issue occurs months or a significant time period...

Are there any exceptions for order fulfillment that might take longer than average?

There are some exceptions. For example, we have some very large gifts (a refrigerator is a perfect example) that require in home delivery. In this case the shipping company will contact the recipient to set up delivery. There are also rare occurrences of an item being...

How do you deal with culturally specific gifts on global programs?

Our global reward system builds custom catalogues by country. The brands are gifts meet cultural requirements and are appropriate based on cultural norms. For electrical items the electrical aspects are appropriate for that country.

How do you handle customer support phone calls?

We provide multiple levels of customer support from first line customer care to a full escalation process.