Is it a good idea to include technical support teams to also earn?

In the case of a very complex product or service, where the technical team has a material influence on the final decision to purchase, this can be a very valuable “team sale” earning opportunity. The key will be the history of this being a very cooperative...

What are the pluses and minuses of a “top performer” format?

It all depends on how much that limits the % of earning participants. The larger the % of winners, using tiered awards, the more effective it can be. On the negative side, if the format is a very straightforward total of $ or units sold and focuses on less than 10% of...

What else besides sales should / could I include in the program?

I always recommend to include the “steps to the sale”. The important parts of your sales process that feed the pipeline are just as important as the final deal because without a full pipeline there is nothing to close. So training, appointments, proposals...