Our customer care hours for 8 AM – 6 PM EST. In addition, your direct Customer Care Representative and your Executive Sponsor are available via email, phone or text outside of these hours.
Our Tier 1 response time commitment is within 24 hours of the inquiry. We typically exceed this commitment. Most emails / calls are responded to within 2 hours. Each client is assigned a full team, so if response time is not met, the client can escalate up to and...
