Is the online support desk function in-house or is it contracted?

Every aspect of our customer care is in-house.

Is there a cost associated with your online support desk?

All of our customer support / online support is inclusive. There is no extra charge.

Describe the standard reports that your company routinely generates for your customers?

We have many reports. The most commonly used reports for Service Awards include: redemption, non-response, item popularity and reports around finances by business unit / division.

How do you recommend in working with today’s workforce / Millennials with regard to their desires for recognition?

With the workforce chock-full of millennials, your program needs to represent them. You should deploy programs with an incredibly vast gift selection, experiential offerings, or donating to charities or other social causes.

How do you handle a global service award program?

Our global reward system can fulfill gifts in over 150 countries with in-country delivery. This process/system allows gifts to be fulfilled within the employee’s country and eliminates high duties and taxes.