How does your recognition program implementation process work?

Implementation actually starts before the deal is finalized. During the final stages of the sales process, the Implementation Team Lead is incorporated so they get a full understanding of the clients goals and objectives. Once the contract is signed, their is an...

What type of training do you offer for users to learn your system?

When a recognition program is designed and set up we provide a comprehensive program training for our customers. These events are also captured with audio and video which is shared with the client as a reference point. We also, from time to time and at the...

What percentage of awards are fulfilled from your warehouse vs. shipped directly from a supplier?

CoreCentive was built on a fulfillment model that eliminates the massive overhead costs of a large warehouse that houses merchandise, huge markups on gifts to cover that overhead, and poor ROI of traditional recognition providers who use a warehouse model. We utilize...

How do you deal with culturally specific gifts on global programs?

Our global reward system builds custom catalogues by country. The brands are gifts meet cultural requirements and are appropriate based on cultural norms. For electrical items the electrical aspects are appropriate for that country.

How do you handle customer support phone calls?

We provide multiple levels of customer support from first line customer care to a full escalation process.