Here are some common FAQ’s about Employee Recognition.

Employee Service Awards

Are employees provided with a gift brochure in their presentation packet or box?

Whereas most of our clients access the catalog of gifts via our online system, this is completely up to you and your employees’ needs. We have the ability to insert a brochure in the employee presentation packet. Along with the brochure is an order form that will direct your employee to a website to ensure that they can view the most up to date gift selection should they have internet access. Brochures provided in a packet do have a cost of $4.00 per packet.

What method is used to select and order award items?

For the most part, all redemptions are done online via our recognition platform. That being said, every customer is unique, and some employees may require a printed brochure and a phone number in order to call in their selection. Regardless of the specific needs of your employee population, we have solutions to make gift selection and ordering easy.

How do you address native languages on a global program?

Language considerations touch many aspects of a recognition program. Our platform supports 17 different languages and growing. Additionally, each employee has the ability to change languages within the platform. Perfect for multilingual workplaces. With regards to presentation pieces and electronic communications, we ask our clients to provide the appropriate translations and we will transpose those into all communication and presentation aspects of the program.

How much markup is in your gifts?

CoreCentive provides all gifts to you at “fair market value”, which translates to retail prices. The same prices you are likely to see if you searched for an item on your own. Gone are the days of marking up gifts by 70% – 150%. When your employee is selecting a gift, it is very likely that they will search the web to see how much an item is worth. Our profits are not generated by gift markup like many of our competitors, but instead, through a transparent program fee that saves you thousands of dollars.

Can we add other programs and initiatives to our service award program?

Yes! Service Awards are the foundation of your organization’s recognition strategy. Through the use of a single platform, we make it easy to implement and administer various related recognition programs. Our technologies are designed so they can scale to additional recognition programs such as nominations, peer-to-peer, social, safety, sales incentives and more. It’s the 21st century, there is no need for disparate systems anymore.

What reports are available to me?

Our reporting features are very robust. The platform allows easy management and tracking through a full set of reporting tools. You can get simple reports like non-response and redemption reports to more complex reports like points-issued reports which will show you how many service award points, recognition points, birthday points, and safety incentive points were awarded. All of these reports can provide information from the corporate level down to the departmental level. Having information presented in this way is particularly important as many times different recognition programs are funded from different departmental budgets.

How do you handle shipping costs?

CoreCentive has multiple platforms to deliver a service award program. With our Enterprise solution, shipping and tax are included in the price of the gifts. For our Platform solution, shipping and tax are additional fees. The cost is simply passed on to you and not marked-up. Many providers add extra fees like “handling” fees, all of which function as a profit center to them. We do not have these additional fees.

How fast is your shipping?

Typically a gift is shipped within 5-7 days of the order being placed. Employees are also provided communications confirming order receipt as well as shipping and tracking information.

Can an employee order multiple gifts?

Yes! This is a unique aspect of our technological capabilities in our service award program. We can set levels for each milestone based on your budget, and employees can pick one gift within the assigned budget or we also have the ability to issue “points” based on your budget. For example, if your budget at 10 years is $240, the employee will be issued 240 points and your employees can browse the entire online catalog and select multiple gifts until they hit the 240 point threshold. Additionally, you have an option to add PayPal where employees can pick a gift that exceeds their point total by checking out and paying the extra amount on their credit card via PayPal. A PayPal account is NOT needed. This is typically reserved for points-based incentive programs, but you can have this functionality as part of your employee service award program.

Can I customize the gift selection?

The short answer is yes. You can add branded items or other specific items that you desire into the catalog. You can also customize brands within the catalog or eliminate specific gift categories, such as alcohol-related items or weapons such as knives.

Should we incorporate corporate branding into the program?

The answer to this is can be both yes and no. Regardless of the merchandise, you absolutely should have a branded website. The site allows you to express your core values and / or messages about your employees. Branding on your presentation pieces should also be used. This is a great way to associate your corporate identity with the milestone event. As far as the actual gifts themselves, we recommend that you do not brand those items. The reason is that this event is about the employee and what they want. We literally offer millions of gift items that provide choice. It is impossible to brand all of those items.

Why do service award programs fail?

Programs fail for various reasons. One of the primary reasons for failure is that If your organization has a very poor budget, the perception of the gift being “cheap” can cast a bad light on your organization. Your employees will question is this all they are worth?  Another main reason that programs fail is due to the “set it and forget it” mentality. Companies or their recognition vendor do not refresh the program in order to stay in line with merchandise trends or changing employee demographics. Finally, if your company does not create a culture of gratitude within the organization, that is on display throughout the whole year, employees are not likely to be impressed by a one-off anniversary gift. 

How important is early recognition?

In today’s world of work, the workforce is loaded with millennials who will have up to 10 jobs in their lifetime. Early recognition, meaning Day 1 or onboarding, 1-year, and 3-year recognition is crucial in capturing your employee’s heart and mind from the onset of their career with your company.

How important are service awards in the overall recognition strategy of an organization?

Employee service awards are the foundation of an organization’s recognition program. It is the one program where every employee, from the CEO to the mailroom clerk, is treated the same.  Through research done at the O.C. Tanner Institute, employee service award programs also improve employee retention an average of 3 years longer when their company has an effective program in place.

What should a company spend on employee service awards?

This is generally broken down by a cost per year of service. On average, companies spend about $20 per year of service. Thus, a 10-year service award gift should be around $200. After 1-year of service, service award budgets average $10 to $15. As you approach the 25-year mark, service award program budgets tend to skew higher often reaching more than $25 per year of service as you approach the 35-year mark. 

How important is gift or award choice?

Employees have many needs and wants. Everything one needs today is at their fingertips via the web. Ask yourself, why should service awards be any different? There is no such thing as too much to choose from. Some employees like to camp, fish or hunt, some like to play sports, some love jewellery, some want kitchen appliances and gadgets. Others like to barbeque, some want to decorate their house, and some may have had a recent child baby or a grandchild and so on.  Give them the choice they need and deserve. Choice leads to happiness and makes their special milestone occasion all that more memorable.

What milestone years should be recognized?

Traditionally, milestones were set up to recognize employees in 5-year increments. The recent trend, which will eventually become the standard we believe, is in incorporating 1-year and 3-year milestone awards.  This is in direct response to Millenials to a degree, and especially Gen-Z employees who see loyalty and job security as top priorities.  The concept is to capture the employees’ hearts and minds early on. CoreCentive has various solutions for early recognition in addition to just gifts. Additionally, every employee milestone should be recognized, not necessarily rewarded, by their manager. Managers need to be reminded of their employees anniversary so that a timely recognition takes place.

Does our Company Even Need a Service Award Program?

The answer could be yes or no. If you have the proper budget and process to implement and run a program, then absolutely. A good program will do a ton of good. If you are not going to do it right with a proper budget, then the answer is no. If you have a very poor budget, you should ask yourself if doing a program is worth it at all. Will the program actually de-motivate an employee? In our experience, we say yes it will.

Why are Service Awards Important?

It is important to recognize your employees for their tenure as that in and of itself is an achievement to be admired. When done properly, a well run and effective service award program sends a positive message that loyalty is important. Not only do you recognize tenure, but you illustrate that an employee belongs to your organization.

What is an employee service award?

A service award is part of a formal program that recognizes an employee that has served a specific period of time in your organization.  It was typical for the first milestone of recognition to be after the accomplishment of 5 years of service, but more and more we see companies starting to recognize employees after 1 year of service.  The service award is traditionally a physical award, and hopefully, public recognition of this accomplishment that allows the employer to thank the employee for his or her service in front of their peers.

What options do you provide to get our employee information into the CoreCentive platform?

There are multiple ways to transmit the data. It can be as simple as sending a secure spreadsheet on a timed basis (monthly, quarterly, annually), or you can connect through an API connection to ADP, Workday, TriNet, or others, where data is transmitted automatically.

Do you offer gift cards or cash awards for our employees?

Research shows that physical gifts make a higher positive impact on your team than gift cards or cash rewards. Physical gifts (and experiences) serve as a constant reminder of your appreciation and gratitude for an individual. Meanwhile, over $1 billion of gift cards go unused every year and cash rewards are often used on everyday expenses and quickly forgotten. Check out our Resources page for more info on why CoreCentive leads the industry in providing the types of gifts that employees want.

Getting
Started

How is my price determined?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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Can I get my order sooner?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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What file-format should I submit?

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What is your minimum order quantity?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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What is your minimum order quantity?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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Shipping

How will my shirts ship?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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Can you deliver my shirts if I am local?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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Can I come pick up my shirts?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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Can you ship internationally?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

Duis tincidunt mi at quam condimentum lobortis.

Shipping

How will my shirts ship?

Maecenas eu placerat ante. Fusce ut neque justo, et aliquet enim. In hac habitasse platea dictumst. Nullam commodo neque erat, vitae facilisis erat. Cras at mauris ut tortor vestibulum fringilla vel sed metus. Donec interdum purus a justo feugiat rutrum. Sed ac neque ut neque dictum accumsan. Cras lacinia rutrum risus, id viverra metus dictum sit amet.

Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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Payment

How much do I have to pay to get started?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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What is the 3% under allowance policy?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

Duis tincidunt mi at quam condimentum lobortis.

How do I go about making payment?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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Returns

If I don't like my shirts, can I return them?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

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For any other questions, please write us at [email protected] or call us on +39 123 456 789

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