How A Service Organization Saved Millions Of Dollars By Incorporating Behavioral Trait Assessments (BTA)

CoreCentive’s Behavioral Trait Assessments (BTA) have proven time and again to save companies a substantial amount of money over the long term because of its ability to effectively “filter out” unqualified candidates.

Look at the example of a service organization with over 500 employees and a $15 million payroll that implemented Behavioral Trait Assessments. The company had an increase in productive behaviors and reduced counterproductive behaviors by 9%. -- netting a savings of $1,350,000. Previously, the organization experienced turnovers of 70%, or 350 new hires per year. After BTA, there was a reduction of 105 new hires which net an additional savings of approximately $3,000,000. This is based on the following statistic; it costs an employer 1 times the individual’s salary when they have to repeat the hiring process.

Additionally, the service organization was able to see dramatic outcomes in many other areas. Sales were $20 million with an average shrinkage of 2% or $400.000 previously. This was reduced by 40% generating a savings of $160,000. Workers Compensation claims which had averaged 1% or $200,000 was reduced by 45% for a savings of $90,000. The average cost of an absence was $90 and the national average per employee is 5 days which equals 2500 absences or $225,000 on an annual basis. The company saw absenteeism reduced by 10% for a savings of $22,500. After using the Customer Service Assessment, the company realized a saving of $60,000. Overall, the company identified a total savings of $4,682,500.

Even when you factor in the cost of the assessment at $66,000 for testing the net savings exceed $4,000,000.

To learn more about this return on investment, visit http://www.corecentive.com/info/Return-on-Investment

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